Privacy policy

PRIVACY POLICY

Last updated: 12.01.2026

Intense Wellness operates this store and website (the “Services”). This Privacy Policy explains how we collect, use and share your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:

Contact details (name, email, phone number if provided, billing and shipping address).
Order and transaction details (items purchased, order history, returns, refunds, exchanges, cancellations).
Payment information (payment confirmation and transaction details). Payment card details are processed securely by our payment providers; we do not store full card numbers.
Account details (if you create an account, such as login credentials and preferences).
Customer support communications (messages you send us and information you choose to share).
Device and usage data (IP address, browser/device identifiers, pages viewed, how you navigate the site, cookies and similar technologies).

Where we get personal information from

Directly from you (when you place an order, contact us, or create/manage an account).
Automatically (when you browse the site, via cookies and similar technologies).
From service providers (such as Shopify, payment processors, shipping/fulfilment partners, analytics and customer support tools) where they process data on our behalf.

How we use your personal information

We use your information to:

Provide and operate the Services (process orders and payments, fulfil shipping, send order updates, manage returns/refunds, provide customer support).
Improve and personalise your experience (remember preferences, understand how the site is used, improve our products and website).
Marketing (send promotional emails if you opt in or where permitted by law; you can unsubscribe at any time).
Security and fraud prevention (protect the store, customers and transactions).
Legal and compliance (meet legal obligations and enforce our policies).

Legal basis (UK/EEA)

If you are in the UK/EEA, we process personal information under one or more of these bases: contract (to fulfil your order), legal obligation, legitimate interests (to run and improve our business safely), and consent (for certain marketing/cookies where required). Where we rely on consent, you can withdraw it at any time.

How we share your personal information

We do not sell your personal information. We may share personal information with trusted third parties when necessary to operate the store, for example:

Shopify (our e-commerce platform provider).
Payment providers (to process payments securely).
Shipping/fulfilment partners (to deliver your order).
Service providers (IT, analytics, customer support, email delivery, fraud prevention) who process data on our behalf.
Legal/Compliance (if required by law, to respond to valid legal requests, or to protect our rights and the safety of our customers and Services).

Advertising and analytics

We may use analytics and advertising tools to understand how customers use our site and to measure marketing performance. Depending on your location and settings, you may be able to control cookies and targeted advertising through your browser and device settings, and through Shopify’s privacy controls. You can learn more here: https://privacy.shopify.com/en.

Relationship with Shopify

The Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve Shopify services. To learn more about how Shopify uses your personal information, please review Shopify’s privacy information and controls:

Third-party websites and links

Our site may include links to third-party websites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

Security and retention

We use reasonable administrative, technical and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure.

We retain personal information only as long as necessary for the purposes described above, including to fulfil orders, provide customer support, comply with legal obligations, resolve disputes and enforce our policies.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. In the UK/EEA, you may also have the right to data portability and to lodge a complaint with a data protection authority.

Marketing emails: If you receive marketing emails from us, you can unsubscribe at any time using the link in the email. We may still send non-promotional messages related to your orders or account.

International transfers

Your personal information may be processed outside your country (for example, where our service providers operate). Where required, we rely on recognised safeguards for international transfers (such as standard contractual clauses or other lawful mechanisms).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons. We will post the updated policy on this page and update the “Last updated” date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, contact us at sales@intensew.co.uk.

INTENSE WELLNESS LTD
Company number: 16265144
Registered office address:
Unit 22a, 60 Tottenham Court Road, Fitzrovia, London, United Kingdom, W1T 2EW